FAQs
Frequently Asked Questions
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We currently ship exclusively to Australia, United States and India.
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Shipping is free for all order over $100 AUD. For orders under $100 AUD, shipping fee will be calculated at checkout.
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Every item is made with care. Production takes 3-7 business days and shipping takes an additional 7-15 days. You will receive a tracking link as soon as your order is on its way.
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All sales are final. Because our products are made-to-order, we enforce a strict no returns, refunds, or exchanges policy. Please review your order carefully before checking out.
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If your item arrives damaged or there is a manufacturing defect, please contact our support team (support@cartesiaclothing.com) within 48 hours of delivery with photos of the issue and purchase invoice, and we will make it right.
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We do not have a general size chart. Instead, each specialised product has its own unique size guide attached directly to the product page.
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To help you get the perfect fit, we have included a "How to Measure" graphic on our product pages. Follow those visual guidelines to measure your upper body (such as chest, bust, shoulders and length) before purchasing.
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We accept Visa, Mastercard, PayPal, Shop Pay, Apple Pay, and Google Pay. You can see these verified payment symbols at the bottom footer of our website.
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Because production begins quickly (within 3–7 business days), we cannot guarantee cancellations or changes once an order is placed. Please email our support team immediately if you made a mistake.
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If you have any questions about sizing or your order, please reach out to us via our website's contact form or email us directly at support@cartesiaclothing.com
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