FAQs

Frequently Asked Questions

Everything you need to know about our products and policies
    • We currently ship exclusively to Australia, United States and India.

    • Shipping is free for all order over $100 AUD. For orders under $100 AUD, shipping fee will be calculated at checkout.

    • Every item is made with care. Production takes 3-7 business days and shipping takes an additional 7-15 days. You will receive a tracking link as soon as your order is on its way.

    • All sales are final. Because our products are made-to-order, we enforce a strict no returns, refunds, or exchanges policy. Please review your order carefully before checking out.

    • If your item arrives damaged or there is a manufacturing defect, please contact our support team (support@cartesiaclothing.com) within 48 hours of delivery with photos of the issue and purchase invoice, and we will make it right.

    • We do not have a general size chart. Instead, each specialised product has its own unique size guide attached directly to the product page.

    • To help you get the perfect fit, we have included a "How to Measure" graphic on our product pages. Follow those visual guidelines to measure your upper body (such as chest, bust, shoulders and length) before purchasing.

    • We accept Visa, Mastercard, PayPal, Shop Pay, Apple Pay, and Google Pay. You can see these verified payment symbols at the bottom footer of our website.

    • Because production begins quickly (within 3–7 business days), we cannot guarantee cancellations or changes once an order is placed. Please email our support team immediately if you made a mistake.

    • If you have any questions about sizing or your order, please reach out to us via our website's contact form or email us directly at support@cartesiaclothing.com