Shipping policy

Order Processing

All orders are processed within 1–3 business days. Once your order is dispatched, you will receive a confirmation email containing your tracking information. Processing times may be extended during peak periods, product launches, or promotional events.

Shipping Methods & Delivery Times

We offer multiple international shipping options to ensure reliable delivery to regions worldwide. Delivery timeframes begin once your order has been shipped.

Special Line Shipping

  • A cost‑effective international shipping method with reliable tracking.

  • Estimated delivery: 7–15 business days.

  • Tracking is included.

  • Shipping fees are calculated at checkout based on destination and order weight.

Note: Delivery estimates may vary depending on customs clearance, local courier performance, and regional delays.

Shipping Costs

Shipping costs are automatically calculated at checkout based on:

  • Shipping method selected

  • Destination country

  • Total order weight and dimensions

Customers will see the final shipping cost before completing their purchase.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or handling fees once the shipment reaches the destination country. These charges are determined by local authorities and are the responsibility of the customer.

Cartesia is not responsible for delays caused by customs processes.

Order Tracking

Once your order has shipped, you will receive a tracking link via email. Tracking updates may take 24–48 hours to appear, depending on the carrier.

Failed Deliveries & Incorrect Addresses

Please ensure your shipping details are accurate at checkout. If a package is returned due to an incorrect address or failed delivery attempts, the customer may be responsible for reshipment fees.

Lost or Damaged Packages

All orders are shipped with tracking to ensure visibility throughout the delivery process. Once an order has been handed to the carrier, responsibility for delivery lies with the shipping provider. Cartesia is not liable for packages that are lost, delayed, stolen, or damaged in transit.

If your tracking information indicates an issue, we encourage you to contact the carrier directly to initiate an investigation. You may also reach out to us at support@cartesiaclothing.com and we will assist by providing any available shipping details, though we are unable to offer replacements, refunds, or compensation for lost or damaged packages.

Shipping Restrictions

Some regions may have limited shipping availability due to carrier restrictions or customs regulations. If we are unable to ship to your location, you will be notified at checkout.